Our philosophy is to always be open with our clients, and as such we offer free, impartial, expert advice on maximising car park revenue, performance, and to add value to any property. We also look at ways to improve customer service, and to reduce the administration involved with parking.
The parking sector is constantly evolving, and operators must keep up with the pace in order to meet customers’ expectations. With our focus on innovation, convenience, and exceptional customer service, we believe that we can set the standard for parking provisions for the years to come.
Too often we hear from car park owners across the country that they have problems with their property and the parking situation is less than great. We pride ourselves on our ability to solve any parking issues and design a business model that is tailored to the needs of each site, whether that is for enforcement, management or integrating payment systems where others have failed.
As an Approved Operator of the British Parking Association (BPA) we operate within the guidelines set by the BPA to ensure that customers and clients are both treated fairly.
Let’s face it, when it comes to your parking spaces the most important thing is being in control of the property you own. Some members of the general public feel they have the right to park with freedom on private land and there are no consequences to their actions.
You set the Terms & Conditions for your car park, and take back control of your spaces. Total Car Parks can offer self-ticketing training Free of Charge to your staff so that they can issue Parking Charge Notices to vehicles parked in breach of these T&C giving you full control of your spaces.
Once you have issued the PCN it will automatically upload to our Back Office system and our dedicated team will ensure the DVLA checks are processed and queries and Appeals are dealt with promptly.
We can also provide you with access to our Back Office systems, allowing you to manage your spaces more efficiently and create a virtual permit for vehicles authorised to park there, and our UK based customer service team will be on hand to provide you with advice and training when needed.
Our Car Parking Attendants are the driving force of our company, and comply with the British Parking Association’s Code of Practice. Our CPAs can communicate with the general public to ensure they are aware of the T&C’s of your car park, and issue Parking Charge Notices to vehicles not authorised to park on your property.
We offer free ad-hoc patrols to any car park on our books, and our roaming attendants will drop stop by, to ensure your car park is operating as it should be.
Whether you need monthly, weekly, daily or constant patrolling of your car park, we have the ability to deal with your requirements effectively.