About Us
Our philosophy is to always be open with our clients, and as such we offer free, impartial, expert advice on maximising car park revenue, performance, and to add value to any property. We also look at ways to improve customer service, and to reduce the administration involved with parking.
The parking sector is constantly evolving, and operators must keep up with the pace in order to meet customers’ expectations. With our focus on innovation, convenience, and exceptional customer service, we believe that we can set the standard for parking provisions for the years to come.
Too often we hear from car park owners across the country that they have problems with their property and the parking situation is less than great. We pride ourselves on our ability to solve any parking issues and design a business model that is tailored to the needs of each site, whether that is for enforcement, management or integrating payment systems where others have failed.
Our expert team will ensure that your parking headaches are over!
As an Approved Operator of the British Parking Association (BPA) we operate within the guidelines set by the BPA to ensure that customers and clients are both treated fairly.
Self-Ticketing
Parking Problems? We’re here to help!
Let’s face it, when it comes to your parking spaces the most important thing is being in control of the property you own. Some members of the general public feel they have the right to park with freedom on private land and there are no consequences to their actions.
Don’t fret!
You set the Terms & Conditions for your car park, and take back control of your spaces. Total Car Parks can offer self-ticketing training Free of Charge to your staff so that they can issue Parking Charge Notices to vehicles parked in breach of these T&C giving you full control of your spaces.
Once you have issued the PCN it will automatically upload to our Back Office system and our dedicated team will ensure the DVLA checks are processed and queries and Appeals are dealt with promptly.
We can also provide you with access to our Back Office systems, allowing you to manage your spaces more efficiently and create a virtual permit for vehicles authorised to park there, and our UK based customer service team will be on hand to provide you with advice and training when needed.
Enforcement and Patrolling Services
Don’t fancy chancing the weather? We’ve got an attendant for that!
Our Car Parking Attendants are the driving force of our company, and comply with the British Parking Association’s Code of Practice. Our CPAs can communicate with the general public to ensure they are aware of the T&C’s of your car park, and issue Parking Charge Notices to vehicles not authorised to park on your property.
We offer free ad-hoc patrols to any car park on our books, and our roaming attendants will drop stop by, to ensure your car park is operating as it should be.
Whether you need monthly, weekly, daily or constant patrolling of your car park, we have the ability to deal with your requirements effectively.
ANPR
Total Car Parks will deliver an excellent service to its partners, its staff and anyone who uses our facilities. We will always try to deliver the best customer journey and market leading expertise. The growth of our business is due to all our staff, who are at the cutting edge of the TCP enterprise; who all deliver on a daily basis.
We will always do our best to maximise revenue, such as embracing “emergent tech” such as electric vehicle charging and Number Plate Recognition systems.
One of our goals is to position "Total Car Parks Ltd" as the brand leader within Parking Services. If we can get customers to associate us with the best service, then we can continue to support infrastructure and developments in technology.
Permit Systems
Wondering how to keep track of your permits?
We have worked with some of the UK’s leading booking providers to develop our new innovative permit-less system, which is currently available exclusively to our Clients and allows you to take full control of your car park.
The system allows the user to assign spaces to a nominated party, for example the Client’s business tenants, who can take responsibility for managing the spaces allocated to them. This is particularly useful with a large volume of vehicles and a smaller amount of spaces, making it easier to enforce as all changes are made in real time with minimum administrative work and a full record and history of your permits.
With full control of your parking spaces you can also track your customer / client invoices, to identify late payments and you can immediately start and stop parking sessions by controlling the permits that are validated.
In addition to this, we have a large range of permitting systems to cater to your requirements; paper permits, whitelisting the list goes on!
Payment Solutions
Think you could make a pretty penny from your spaces?
At Total Car Parks we operate many different payment systems; Pay & Display, Pay on Foot, Pay Online, Pay by Mobile and many more…
We have developed our understanding of automated payment systems by working with some of the most advanced booking systems in the country, and have collaborated with a known market leader, our on-line booking provider, to keep our clients at the forefront of the payment industry.
We believe that each car park requires a payment system that is both cost effective and efficient, and specific to our Client’s needs. This is why we will either meet with you at your site or, observe the daily operation of your spaces in their current state to determine which payment system best suits your requirements.
If you have an idea of the type of payment system you want to implement at your car park, whether it’s barriers, machines or cashless payments…
We have the solution!
Land Enquiries
Do you have a car park or development land that is underutilised? Contact us today!
At Total Car Parks we are actively seeking further opportunities, whether it is Freehold, Leasehold or a Management agreement.
Whatever your predicament, we can help, with a viable solution to maximise the revenue on your property.
We can offer landowners a range of options and various terms and conditions, allowing us to offer a residual return on investment and use.
